Genesys Cloud - Main

I am trying to understand how to use the No Intent option in Ask For Intent action in Bot flow. My initial thought was that it was a place for undefined utterances to go to until they can be reviewed and moved to an active intent, however, when I try to pass an undefined utterance, the No Match settings kick in and nothing reaches the No Intent path I have defined.

Has anyone used the No Intent option in a bot flow and if so, how are you using it?

Thank you,

#ArchitectureandDesign
#DigitalChannels
#Unsure/Other

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Eric Allen
Vervent, Inc.
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Hi Eric

My understanding is the No Intent path is only usable for voice bots, for message/chat bots it is not used at all.
And is there for when the customer doesn't say anything, you can then either repeat the question or send them to a queue etc.
https://developer.genesys.cloud/forum/t/no-input-not-working-in-bot-flow/13203


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Anton Vroon
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Original Message:
Sent: 03-29-2022 14:00
From: Eric Allen
Subject: Bot Flow - No Intent Use case

I am trying to understand how to use the No Intent option in Ask For Intent action in Bot flow. My initial thought was that it was a place for undefined utterances to go to until they can be reviewed and moved to an active intent, however, when I try to pass an undefined utterance, the No Match settings kick in and nothing reaches the No Intent path I have defined.

Has anyone used the No Intent option in a bot flow and if so, how are you using it?

Thank you,

#ArchitectureandDesign
#DigitalChannels
#Unsure/Other

------------------------------
Eric Allen
Vervent, Inc.
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