Anton_Vroon | 2021-11-24 22:49:43 UTC | #1
I'm pretty new to Genesys DialogEngine Bot flows
If this question belongs somewhere else please let me know.
Is there anyway to set slot confirmation when the customer fulfills the slot as part of the ask for intent step?
Under the Ask for Intent Action, we put the Ask for Slot Action. And when that intent triggers, the slot is asked for and we can set Confirmation to Always. However if as part of the intent the customer provides the slot information without being prompted, it doesn't do the confirmation part, since the slot is already filled it skips the Ask for Slot action.
Example purchasing different colored bikes, where the color is the slot and the intent is purchasing the bike.
Ask for Intent Action Customer says I would like to buy a Red bike At this point it skips the Ask for Slot step under this intent as the Color slot has been fulfilled. So no confirmation done.
If the Customer instead said I would like to buy a bike Then the ask for slot step kicks in and asks the customer what color bike The customer might then say red If Confirmation is set to "always" then the bot might ask something like The color you have chosen is red is that correct?
Nicola_Burns | 2021-11-25 16:13:10 UTC | #2
Hi Anton,
I am one of the Product Managers for Dialog Engine Bot Flows. I hope you are enjoying using the product so far.
I just wanted to let you know that I am discussing your query with our development team and I will get back to you.
Nicola
Nicola_Burns | 2021-11-30 23:16:17 UTC | #3
Hi Anton,
I am afraid you are unable to to this with the product today but we have added this to our backlog - it will likely be the new year before we can get to this.
Nicola
Anton_Vroon | 2021-11-30 23:16:57 UTC | #4
Thanks for taking a look. Glad to hear its on the backlog.
system | 2021-12-31 23:17:25 UTC | #5
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 12759