GajjelaVinodKumar | 2022-12-28 15:30:59 UTC | #1
Hello. I've created a bot flow with and when I call it from Inbound flow I'm getting below error. Can't we call bot flows from Inbound flows?
The 'Bot Flow' action cannot be used when a flow supported language is configured to use the 'Genesys TTS'text to speech engine. Please change the text to speech engine configuted on the following langiage: English(en-us)
Blythewarrior | 2022-12-30 14:55:37 UTC | #2
Hi My understanding from encountering the same issue is that you must use an alternative TTS rather than the out of the box Genesys TTS.
Kind Regards
crespino | 2023-01-03 18:15:53 UTC | #3
Please review these docs https://help.mypurecloud.com/articles/test-an-architect-dialog-engine-bot-flow/ and note point #3 and #4.
You can use the "Genesys Enhanced TTS" or any 3rd party TTS provider from the AppFoundry to be used in Bot Flows.
system | 2023-02-03 18:16:29 UTC | #4
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