Education is excited to announce our new Bring Your Own Interactions (BYOI) Essentials course is now available in Genesys Education!
This foundational course introduces the core concepts behind BYOI and explains how organizations can bring external interactions and agent status data into Genesys Cloud. You'll learn how injected data is processed and represented within the platform, along with the setup requirements, platform considerations, and common integration challenges to be aware of.
Whether you're new to BYOI or looking to build a solid foundation before planning an implementation, this course provides the essential knowledge needed to get started.
Have questions? Reach out to us at education@genesys.com or visit Genesys Orchestrators for more training resources.
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Melissa Talamonti-Clark
Product Manager, Genesys Education
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