Genesys Cloud - Developer Community!

Hello everyone hope you're having a nice day.

Our team is currently having issues with the Bullseye routing and we're looking for help. Given this queue test_bullseye_routing_queue for which we activated the Bullseye routing:

We now wish to remove the Bullseye routing and the API returns this error:

Error: Failed to update queue test_bullseye_routing_queue error: API Error: 400 - Queue bullseye ring 3 has members and cannot be removed. (0076c4a5-1883-4190-be3e-369fa3ebb865)││   with genesyscloud_routing_queue.test_bullseye_routing_queue,│   on division_test.tf.json line 6, in resource.genesyscloud_routing_queue.test_bullseye_routing_queue:│    6:       }││ {"resourceType":"genesyscloud_routing_queue","method":"PUT","path":"/api/v2/routing/queues/57e78f33-6571-43be-957f-0b44140a023a","statusCode":400,"errorMessage":"API│ Error: 400 - Queue bullseye ring 3 has members and cannot be removed.│ (0076c4a5-1883-4190-be3e-369fa3ebb865)","correlationId":"0076c4a5-1883-4190-be3e-369fa3ebb865"}

The problem is that a user has the associated skill skill_bullseye_testing, which is part of the bullseye_testing skill group, and it blocks the deletion of the member from happening.

This is the terraform we used. Removing the bullseye_rings out of the queue will reproduce the issue as long as a user is associated to the skill_bullseye_testing above 1 star:

{  "resource": {    "genesyscloud_routing_queue": {	  "test_bullseye_routing_queue": {        "name": "test_bullseye_routing_queue",		"bullseye_rings": [          {            "expansion_timeout_seconds": 2,            "member_groups": {              "member_group_id": "${genesyscloud_routing_skill_group.skillgroup_test_languagesetter.id}",              "member_group_type": "SKILLGROUP"            }          },          {            "expansion_timeout_seconds": 120,            "member_groups": {              "member_group_id": "${genesyscloud_routing_skill_group.skillgroup_bullseye_testing.id}",              "member_group_type": "SKILLGROUP"            }          }        ]      }    },	"genesyscloud_routing_skill_group": {	  "skillgroup_test_languagesetter": {	    "description": "Generated for testing",  	    "name": "test_LanguageSetter"	  },	  "skillgroup_bullseye_testing": {	    "description": "Generated for testing",		"name": "bullseye_testing",		"division_id": "${genesyscloud_auth_division.division_test_bullseye.id}",        "skill_conditions": "[{\"languageSkillConditions\": [], \"operation\": \"And\", \"routingSkillConditions\": [{\"childConditions\": [], \"comparator\": \"GreaterThanOrEqualTo\", \"proficiency\": 1, \"routingSkill\": \"skill_bullseye_testing\"}]}]"	  }	},	"genesyscloud_routing_skill": {	  "skill_bullseye_testing": {        "name": "skill_bullseye_testing"      }	},	"genesyscloud_auth_division": {      "division_test_bullseye": {        "description": "Test Bullseye",        "home": false,        "name": "DIVISION_TEST_BULLSEYE"      }    }  }}

#Uncategorized

------------------------------
William Valin
------------------------------

#CXasCode
Hi William,

Thanks for posting this detailed description.  I will open a ticket with DEVTOOLING team to investigate.  I can't give an ETA on it, but I will make sure they respond to the post once they start.

Thanks,
    John 

Hello everyone hope you're having a nice day.

Our team is currently having issues with the Bullseye routing and we're looking for help. Given this queue test_bullseye_routing_queue for which we activated the Bullseye routing:

We now wish to remove the Bullseye routing and the API returns this error:

Error: Failed to update queue test_bullseye_routing_queue error: API Error: 400 - Queue bullseye ring 3 has members and cannot be removed. (0076c4a5-1883-4190-be3e-369fa3ebb865)││   with genesyscloud_routing_queue.test_bullseye_routing_queue,│   on division_test.tf.json line 6, in resource.genesyscloud_routing_queue.test_bullseye_routing_queue:│    6:       }││ {"resourceType":"genesyscloud_routing_queue","method":"PUT","path":"/api/v2/routing/queues/57e78f33-6571-43be-957f-0b44140a023a","statusCode":400,"errorMessage":"API│ Error: 400 - Queue bullseye ring 3 has members and cannot be removed.│ (0076c4a5-1883-4190-be3e-369fa3ebb865)","correlationId":"0076c4a5-1883-4190-be3e-369fa3ebb865"}

The problem is that a user has the associated skill skill_bullseye_testing, which is part of the bullseye_testing skill group, and it blocks the deletion of the member from happening.

This is the terraform we used. Removing the bullseye_rings out of the queue will reproduce the issue as long as a user is associated to the skill_bullseye_testing above 1 star:

{  "resource": {    "genesyscloud_routing_queue": {	  "test_bullseye_routing_queue": {        "name": "test_bullseye_routing_queue",		"bullseye_rings": [          {            "expansion_timeout_seconds": 2,            "member_groups": {              "member_group_id": "${genesyscloud_routing_skill_group.skillgroup_test_languagesetter.id}",              "member_group_type": "SKILLGROUP"            }          },          {            "expansion_timeout_seconds": 120,            "member_groups": {              "member_group_id": "${genesyscloud_routing_skill_group.skillgroup_bullseye_testing.id}",              "member_group_type": "SKILLGROUP"            }          }        ]      }    },	"genesyscloud_routing_skill_group": {	  "skillgroup_test_languagesetter": {	    "description": "Generated for testing",  	    "name": "test_LanguageSetter"	  },	  "skillgroup_bullseye_testing": {	    "description": "Generated for testing",		"name": "bullseye_testing",		"division_id": "${genesyscloud_auth_division.division_test_bullseye.id}",        "skill_conditions": "[{\"languageSkillConditions\": [], \"operation\": \"And\", \"routingSkillConditions\": [{\"childConditions\": [], \"comparator\": \"GreaterThanOrEqualTo\", \"proficiency\": 1, \"routingSkill\": \"skill_bullseye_testing\"}]}]"	  }	},	"genesyscloud_routing_skill": {	  "skill_bullseye_testing": {        "name": "skill_bullseye_testing"      }	},	"genesyscloud_auth_division": {      "division_test_bullseye": {        "description": "Test Bullseye",        "home": false,        "name": "DIVISION_TEST_BULLSEYE"      }    }  }}

#Uncategorized

------------------------------
William Valin
------------------------------

Thank you! I'll be having a look here on in a while to see if there's any update. 

#CXasCode
Hi William,

Thanks for posting this detailed description.  I will open a ticket with DEVTOOLING team to investigate.  I can't give an ETA on it, but I will make sure they respond to the post once they start.

Thanks,
    John 

Hello everyone hope you're having a nice day.

Our team is currently having issues with the Bullseye routing and we're looking for help. Given this queue test_bullseye_routing_queue for which we activated the Bullseye routing:

We now wish to remove the Bullseye routing and the API returns this error:

Error: Failed to update queue test_bullseye_routing_queue error: API Error: 400 - Queue bullseye ring 3 has members and cannot be removed. (0076c4a5-1883-4190-be3e-369fa3ebb865)││   with genesyscloud_routing_queue.test_bullseye_routing_queue,│   on division_test.tf.json line 6, in resource.genesyscloud_routing_queue.test_bullseye_routing_queue:│    6:       }││ {"resourceType":"genesyscloud_routing_queue","method":"PUT","path":"/api/v2/routing/queues/57e78f33-6571-43be-957f-0b44140a023a","statusCode":400,"errorMessage":"API│ Error: 400 - Queue bullseye ring 3 has members and cannot be removed.│ (0076c4a5-1883-4190-be3e-369fa3ebb865)","correlationId":"0076c4a5-1883-4190-be3e-369fa3ebb865"}

The problem is that a user has the associated skill skill_bullseye_testing, which is part of the bullseye_testing skill group, and it blocks the deletion of the member from happening.

This is the terraform we used. Removing the bullseye_rings out of the queue will reproduce the issue as long as a user is associated to the skill_bullseye_testing above 1 star:

{  "resource": {    "genesyscloud_routing_queue": {	  "test_bullseye_routing_queue": {        "name": "test_bullseye_routing_queue",		"bullseye_rings": [          {            "expansion_timeout_seconds": 2,            "member_groups": {              "member_group_id": "${genesyscloud_routing_skill_group.skillgroup_test_languagesetter.id}",              "member_group_type": "SKILLGROUP"            }          },          {            "expansion_timeout_seconds": 120,            "member_groups": {              "member_group_id": "${genesyscloud_routing_skill_group.skillgroup_bullseye_testing.id}",              "member_group_type": "SKILLGROUP"            }          }        ]      }    },	"genesyscloud_routing_skill_group": {	  "skillgroup_test_languagesetter": {	    "description": "Generated for testing",  	    "name": "test_LanguageSetter"	  },	  "skillgroup_bullseye_testing": {	    "description": "Generated for testing",		"name": "bullseye_testing",		"division_id": "${genesyscloud_auth_division.division_test_bullseye.id}",        "skill_conditions": "[{\"languageSkillConditions\": [], \"operation\": \"And\", \"routingSkillConditions\": [{\"childConditions\": [], \"comparator\": \"GreaterThanOrEqualTo\", \"proficiency\": 1, \"routingSkill\": \"skill_bullseye_testing\"}]}]"	  }	},	"genesyscloud_routing_skill": {	  "skill_bullseye_testing": {        "name": "skill_bullseye_testing"      }	},	"genesyscloud_auth_division": {      "division_test_bullseye": {        "description": "Test Bullseye",        "home": false,        "name": "DIVISION_TEST_BULLSEYE"      }    }  }}

#Uncategorized

------------------------------
William Valin
------------------------------

Thank you! I'll be having a look here on in a while to see if there's any update. 

#CXasCode
Hi William,

Thanks for posting this detailed description.  I will open a ticket with DEVTOOLING team to investigate.  I can't give an ETA on it, but I will make sure they respond to the post once they start.

Thanks,
    John 

Hello everyone hope you're having a nice day.

Our team is currently having issues with the Bullseye routing and we're looking for help. Given this queue test_bullseye_routing_queue for which we activated the Bullseye routing:

We now wish to remove the Bullseye routing and the API returns this error:

Error: Failed to update queue test_bullseye_routing_queue error: API Error: 400 - Queue bullseye ring 3 has members and cannot be removed. (0076c4a5-1883-4190-be3e-369fa3ebb865)││   with genesyscloud_routing_queue.test_bullseye_routing_queue,│   on division_test.tf.json line 6, in resource.genesyscloud_routing_queue.test_bullseye_routing_queue:│    6:       }││ {"resourceType":"genesyscloud_routing_queue","method":"PUT","path":"/api/v2/routing/queues/57e78f33-6571-43be-957f-0b44140a023a","statusCode":400,"errorMessage":"API│ Error: 400 - Queue bullseye ring 3 has members and cannot be removed.│ (0076c4a5-1883-4190-be3e-369fa3ebb865)","correlationId":"0076c4a5-1883-4190-be3e-369fa3ebb865"}

The problem is that a user has the associated skill skill_bullseye_testing, which is part of the bullseye_testing skill group, and it blocks the deletion of the member from happening.

This is the terraform we used. Removing the bullseye_rings out of the queue will reproduce the issue as long as a user is associated to the skill_bullseye_testing above 1 star:

{  "resource": {    "genesyscloud_routing_queue": {	  "test_bullseye_routing_queue": {        "name": "test_bullseye_routing_queue",		"bullseye_rings": [          {            "expansion_timeout_seconds": 2,            "member_groups": {              "member_group_id": "${genesyscloud_routing_skill_group.skillgroup_test_languagesetter.id}",              "member_group_type": "SKILLGROUP"            }          },          {            "expansion_timeout_seconds": 120,            "member_groups": {              "member_group_id": "${genesyscloud_routing_skill_group.skillgroup_bullseye_testing.id}",              "member_group_type": "SKILLGROUP"            }          }        ]      }    },	"genesyscloud_routing_skill_group": {	  "skillgroup_test_languagesetter": {	    "description": "Generated for testing",  	    "name": "test_LanguageSetter"	  },	  "skillgroup_bullseye_testing": {	    "description": "Generated for testing",		"name": "bullseye_testing",		"division_id": "${genesyscloud_auth_division.division_test_bullseye.id}",        "skill_conditions": "[{\"languageSkillConditions\": [], \"operation\": \"And\", \"routingSkillConditions\": [{\"childConditions\": [], \"comparator\": \"GreaterThanOrEqualTo\", \"proficiency\": 1, \"routingSkill\": \"skill_bullseye_testing\"}]}]"	  }	},	"genesyscloud_routing_skill": {	  "skill_bullseye_testing": {        "name": "skill_bullseye_testing"      }	},	"genesyscloud_auth_division": {      "division_test_bullseye": {        "description": "Test Bullseye",        "home": false,        "name": "DIVISION_TEST_BULLSEYE"      }    }  }}

#Uncategorized

------------------------------
William Valin
------------------------------

Hi again,

I've looked into the issue and can see the error, but this looks to not be an issue with the terraform provider and seems to be intended functionality of the API. Bullseye Rings that have any members associated with them (in this case having the skill) are not supposed to be able to be deleted. So trying to remove bullseye routing in your case will throw that error.

Thanks,
Fergal

Thank you! I'll be having a look here on in a while to see if there's any update. 

#CXasCode
Hi William,

Thanks for posting this detailed description.  I will open a ticket with DEVTOOLING team to investigate.  I can't give an ETA on it, but I will make sure they respond to the post once they start.

Thanks,
    John 

Hello everyone hope you're having a nice day.

Our team is currently having issues with the Bullseye routing and we're looking for help. Given this queue test_bullseye_routing_queue for which we activated the Bullseye routing:

We now wish to remove the Bullseye routing and the API returns this error:

Error: Failed to update queue test_bullseye_routing_queue error: API Error: 400 - Queue bullseye ring 3 has members and cannot be removed. (0076c4a5-1883-4190-be3e-369fa3ebb865)││   with genesyscloud_routing_queue.test_bullseye_routing_queue,│   on division_test.tf.json line 6, in resource.genesyscloud_routing_queue.test_bullseye_routing_queue:│    6:       }││ {"resourceType":"genesyscloud_routing_queue","method":"PUT","path":"/api/v2/routing/queues/57e78f33-6571-43be-957f-0b44140a023a","statusCode":400,"errorMessage":"API│ Error: 400 - Queue bullseye ring 3 has members and cannot be removed.│ (0076c4a5-1883-4190-be3e-369fa3ebb865)","correlationId":"0076c4a5-1883-4190-be3e-369fa3ebb865"}

The problem is that a user has the associated skill skill_bullseye_testing, which is part of the bullseye_testing skill group, and it blocks the deletion of the member from happening.

This is the terraform we used. Removing the bullseye_rings out of the queue will reproduce the issue as long as a user is associated to the skill_bullseye_testing above 1 star:

{  "resource": {    "genesyscloud_routing_queue": {	  "test_bullseye_routing_queue": {        "name": "test_bullseye_routing_queue",		"bullseye_rings": [          {            "expansion_timeout_seconds": 2,            "member_groups": {              "member_group_id": "${genesyscloud_routing_skill_group.skillgroup_test_languagesetter.id}",              "member_group_type": "SKILLGROUP"            }          },          {            "expansion_timeout_seconds": 120,            "member_groups": {              "member_group_id": "${genesyscloud_routing_skill_group.skillgroup_bullseye_testing.id}",              "member_group_type": "SKILLGROUP"            }          }        ]      }    },	"genesyscloud_routing_skill_group": {	  "skillgroup_test_languagesetter": {	    "description": "Generated for testing",  	    "name": "test_LanguageSetter"	  },	  "skillgroup_bullseye_testing": {	    "description": "Generated for testing",		"name": "bullseye_testing",		"division_id": "${genesyscloud_auth_division.division_test_bullseye.id}",        "skill_conditions": "[{\"languageSkillConditions\": [], \"operation\": \"And\", \"routingSkillConditions\": [{\"childConditions\": [], \"comparator\": \"GreaterThanOrEqualTo\", \"proficiency\": 1, \"routingSkill\": \"skill_bullseye_testing\"}]}]"	  }	},	"genesyscloud_routing_skill": {	  "skill_bullseye_testing": {        "name": "skill_bullseye_testing"      }	},	"genesyscloud_auth_division": {      "division_test_bullseye": {        "description": "Test Bullseye",        "home": false,        "name": "DIVISION_TEST_BULLSEYE"      }    }  }}

#Uncategorized

------------------------------
William Valin
------------------------------

Thanks for the reply. 

We don't actually intend to delete the group, we're just trying to switch back the queue from Bullseye routing to Standard routing. Is there a way to do this or are we blocked?

Hi again,

I've looked into the issue and can see the error, but this looks to not be an issue with the terraform provider and seems to be intended functionality of the API. Bullseye Rings that have any members associated with them (in this case having the skill) are not supposed to be able to be deleted. So trying to remove bullseye routing in your case will throw that error.

Thanks,
Fergal

Thank you! I'll be having a look here on in a while to see if there's any update. 

#CXasCode
Hi William,

Thanks for posting this detailed description.  I will open a ticket with DEVTOOLING team to investigate.  I can't give an ETA on it, but I will make sure they respond to the post once they start.

Thanks,
    John 

Hello everyone hope you're having a nice day.

Our team is currently having issues with the Bullseye routing and we're looking for help. Given this queue test_bullseye_routing_queue for which we activated the Bullseye routing:

We now wish to remove the Bullseye routing and the API returns this error:

Error: Failed to update queue test_bullseye_routing_queue error: API Error: 400 - Queue bullseye ring 3 has members and cannot be removed. (0076c4a5-1883-4190-be3e-369fa3ebb865)││   with genesyscloud_routing_queue.test_bullseye_routing_queue,│   on division_test.tf.json line 6, in resource.genesyscloud_routing_queue.test_bullseye_routing_queue:│    6:       }││ {"resourceType":"genesyscloud_routing_queue","method":"PUT","path":"/api/v2/routing/queues/57e78f33-6571-43be-957f-0b44140a023a","statusCode":400,"errorMessage":"API│ Error: 400 - Queue bullseye ring 3 has members and cannot be removed.│ (0076c4a5-1883-4190-be3e-369fa3ebb865)","correlationId":"0076c4a5-1883-4190-be3e-369fa3ebb865"}

The problem is that a user has the associated skill skill_bullseye_testing, which is part of the bullseye_testing skill group, and it blocks the deletion of the member from happening.

This is the terraform we used. Removing the bullseye_rings out of the queue will reproduce the issue as long as a user is associated to the skill_bullseye_testing above 1 star:

{  "resource": {    "genesyscloud_routing_queue": {	  "test_bullseye_routing_queue": {        "name": "test_bullseye_routing_queue",		"bullseye_rings": [          {            "expansion_timeout_seconds": 2,            "member_groups": {              "member_group_id": "${genesyscloud_routing_skill_group.skillgroup_test_languagesetter.id}",              "member_group_type": "SKILLGROUP"            }          },          {            "expansion_timeout_seconds": 120,            "member_groups": {              "member_group_id": "${genesyscloud_routing_skill_group.skillgroup_bullseye_testing.id}",              "member_group_type": "SKILLGROUP"            }          }        ]      }    },	"genesyscloud_routing_skill_group": {	  "skillgroup_test_languagesetter": {	    "description": "Generated for testing",  	    "name": "test_LanguageSetter"	  },	  "skillgroup_bullseye_testing": {	    "description": "Generated for testing",		"name": "bullseye_testing",		"division_id": "${genesyscloud_auth_division.division_test_bullseye.id}",        "skill_conditions": "[{\"languageSkillConditions\": [], \"operation\": \"And\", \"routingSkillConditions\": [{\"childConditions\": [], \"comparator\": \"GreaterThanOrEqualTo\", \"proficiency\": 1, \"routingSkill\": \"skill_bullseye_testing\"}]}]"	  }	},	"genesyscloud_routing_skill": {	  "skill_bullseye_testing": {        "name": "skill_bullseye_testing"      }	},	"genesyscloud_auth_division": {      "division_test_bullseye": {        "description": "Test Bullseye",        "home": false,        "name": "DIVISION_TEST_BULLSEYE"      }    }  }}

#Uncategorized

------------------------------
William Valin
------------------------------