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  • 1.  Bug Genesys Cloud - Script view

    Posted 02-28-2020 07:04
      |   view attached
    No replies, thread closed.
    Hello,

    There is a bug in Genesys Cloud !

    When you create a new script and before entering the name of it, there is a small (hidden) region at the same page and if you click on it, then you will be redirected to the Performance/Overview section automatically.

    I got the same bug in 2 different organizations.

    I would like to inform you and find out if you have the same behavior in your organization.

    CHARAF

    #Omni-ChannelDesktop/UserInterface
    #PlatformAdministration
    #Unsure/Other
    #Community Videos (TAM, QA, etc.)

    ------------------------------
    Charaf Eddine Chemlal
    NTT France
    ------------------------------
     Video


  • 2.  RE: Bug Genesys Cloud - Script view

    Posted 02-28-2020 08:18
    No replies, thread closed.
    Hi,

    Just checked on two customers and found the same issue you're describing.

    We are in Argentina and Genesys Cloud instances created in US East zone.

    Hope this helps.

    Regards!


    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------



  • 3.  RE: Bug Genesys Cloud - Script view

    Posted 02-28-2020 09:00
    No replies, thread closed.
    Hi @Matt Lawson

    Are you aware of this bug in other PureCloud regions ?

    Regards,

    CHARAF​

    ------------------------------
    Charaf Eddine Chemlal
    NTT France
    ------------------------------



  • 4.  RE: Bug Genesys Cloud - Script view

    Posted 02-28-2020 20:39
    No replies, thread closed.
    This page actually has four links to the overview dashboard page.

    They are hidden buttons in the same position as the ones you get when typing:



    ------------------------------
    Paulo Mesquita
    Spark NZ Trading
    ------------------------------

    Original Message


  • 5.  RE: Bug Genesys Cloud - Script view
    Best Answer

    Posted 03-01-2020 19:33
    No replies, thread closed.
    The only way to get Genesys to do something about a bug is to open a case with Care and get it escalated to Development for verification as a bug.

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 6.  RE: Bug Genesys Cloud - Script view

    Posted 03-02-2020 09:14
    No replies, thread closed.
    Thanks again George for your recommendation and advice.

    Regards


    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------

    Original Message


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