DMcLeod | 2020-09-28 20:09:34 UTC | #1
I found out today when adding a new Client App, that the group id is not set properly.
It has worked in the past, but today I verified this in multiple orgs.
I was able to work around the issue, by replacing the problematic group id with the actual group id via the API.
Maybe this will help someone or dev can report this and get it fixed. It's not worth the time to open a ticket and deal with all of that.
Thanks, Daniel McLeod
tim.smith | 2020-09-28 20:00:18 UTC | #2
Thanks for reporting the issue! This sounds like something that definitely needs to be fixed. Working with Customer Care is the correct avenue for reporting bugs. The dev forum does not have the ability to report issues on behalf of customers nor prioritize them with the same SLA commitments that Care has; this is why bug reports are always directed to Care for proper handling. If you have problems getting the case handled, please request an escalation per the process defined here: https://help.mypurecloud.com/articles/contact-genesys-cloud-care/.
DMcLeod | 2020-09-28 20:05:56 UTC | #3
Hi Tim,
I get it, I just wasn't in the mood to repeat myself 50 times and have to prove this is an issue to them. They can either take it or leave it.
I'll open a ticket later if I have time. For now the workaround sufficed for me.
Thanks, Daniel McLeod
system | 2020-10-29 20:05:58 UTC | #4
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