Genesys Cloud - Main

Hello Everyone,

Good day. 

seeking for your kind assistance on the below snap. Do you have any suggestions/ideas on how to remove the bugged call? 

We'll highly appreciate if you could help me with this issue.

Thank you and have a great day.

Cheers,

Justine

#Telephony

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Justine Carlos
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Hi Justine,

It seems like it could be a stuck interaction and it should clear itself automatically.  You could try disconnecting it via Admin > Routing > Disconnect Interactions if you have the ConversationID.  If that doesnt work, you will need to raise a case with care to investigate and disconnect the interaction.

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Got it, Sam. Thank you. I disconnected the interaction successfully.

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Justine Carlos
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Original Message:
Sent: 11-11-2024 11:23
From: Samuel Jillard
Subject: Bugged call - disconnected but still showing on the status

Hi Justine,

It seems like it could be a stuck interaction and it should clear itself automatically.  You could try disconnecting it via Admin > Routing > Disconnect Interactions if you have the ConversationID.  If that doesnt work, you will need to raise a case with care to investigate and disconnect the interaction.

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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