Genesys Cloud - Main

Hi Ramsha,

Are you referring to the WhatsApp flows from the Genesys Roadmap Webinar? I am unaware of WhatsApp specific bots, but I will look into it.

Hi Samuel,

I'm not referring specifically to the WhatsApp Flow feature but rather to building WhatsApp bots in general.

Hi Ramsha,

Are you referring to the WhatsApp flows from the Genesys Roadmap Webinar? I am unaware of WhatsApp specific bots, but I will look into it.

Hi Ramsha,

So there aren't WhatsApp specific bots in Genesys Cloud, but you can find out information about the available bots and bot flows in Genesys Cloud here: About bots 

Hi Samuel,

I'm not referring specifically to the WhatsApp Flow feature but rather to building WhatsApp bots in general.

Hi Ramsha,

Are you referring to the WhatsApp flows from the Genesys Roadmap Webinar? I am unaware of WhatsApp specific bots, but I will look into it.

Hi Samuel,

Thanks for the information!

If I can reframe my question - for web messaging, we get the messenger deployment code that we copy-paste into our website's code 

What does the process look like for deploying WhatsApp bots? For example: If we what to build a simple bookings app, we create an inbound message flow that has slots etc and then how do we attach that to our WhatsApp account?

Hi Ramsha,

So there aren't WhatsApp specific bots in Genesys Cloud, but you can find out information about the available bots and bot flows in Genesys Cloud here: About bots 

Hi Samuel,

I'm not referring specifically to the WhatsApp Flow feature but rather to building WhatsApp bots in general.

Hi Ramsha,

Are you referring to the WhatsApp flows from the Genesys Roadmap Webinar? I am unaware of WhatsApp specific bots, but I will look into it.

Hi,

you need to develop your WhatsApp Bot into a Digital Bot Flow and call it from an Inbound Message Flow. After that, Messaging Platforms is where you can connect Genesys to a WhatsApp number on META (including creating a new one) and with Message Routing you can associate the created Message Platform (or multiple numbers) with your Inbound Message Flow.

Enjoy,

Antonio

Hi Samuel,

Thanks for the information!

If I can reframe my question - for web messaging, we get the messenger deployment code that we copy-paste into our website's code 

What does the process look like for deploying WhatsApp bots? For example: If we what to build a simple bookings app, we create an inbound message flow that has slots etc and then how do we attach that to our WhatsApp account?

Hi Ramsha,

So there aren't WhatsApp specific bots in Genesys Cloud, but you can find out information about the available bots and bot flows in Genesys Cloud here: About bots 

Hi Samuel,

I'm not referring specifically to the WhatsApp Flow feature but rather to building WhatsApp bots in general.

Hi Ramsha,

Are you referring to the WhatsApp flows from the Genesys Roadmap Webinar? I am unaware of WhatsApp specific bots, but I will look into it.