I recommend using SSO-SCIM integration where provisioning from AD to Genesys is done.
Basically, you will have groups 1, 2, 3...etc.
In AD, you need to have the same group(same name), 1, 2, 3...etc.
When the user is created in AD and added to that group (which is standard, it's always necessary to create the user and add a group in AD), it will automatically be created in Genesys, already in the group where that group will already be in a queue.
You can even include direct permissions/roles within the group.
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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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Original Message:
Sent: 02-25-2026 10:33
From: Mostafa OUDDERHEM
Subject: Bulk Assignment of Users to a Group
Hi everyone,
Is there a way to bulk-assign users to a group in Genesys Cloud without adding them one by one?
I considered using membership rules based on department or title, but these attributes are not configured for our users.
Is there another method to automate this assignment, perhaps through the API or another bulk tool?
Thanks in advance for your help!
#Implementation
#Telephony
#Other
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