Genesys Cloud - Main

Hello everyone,

We have imported the external contacts with the Bulk Import function.
The contacts are there but without contact phone numbers (contact work phone).

We have tried to re import them again but didn't help, all the contact have no phone numbers.

Therefore we thought to delete all of them and try again new.
But we could not find a method to do it.
It is only possible to delete one after the other.

Can somebody give me an idea to delete all the external contacts at once?

Thanks in advance!

Regards,
Raj

#SystemAdministration
#Telephony

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Ratnarajah Rajkumar
SPIE ICS AG
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About all I can think of would be to use the API:
https://developer.mypurecloud.com/api/rest/v2/externalcontacts/index.html

You'd probably have to GET all the contacts, then parse through the return and put all the Contact IDs into a .csv file, then write a script which recursively goes through the .csv to delete each External Contact one by one.

That said, did you try adding your phone numbers in E.164 format? Like +[Country Code][Phone number] (make sure if you are using Excel that you set the column to Text or it will turn the entries into numbers due to the leading plus). I tried that on my site, and it updated an existing contact fine with a UK phone number, changing it from a US phone number.

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George Ganahl CCXP, GCA
Principal Program Manager
Genesys
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Hello George,

The phone numbers are in E.164 format.

I guess, that the problem was in the csv file format.

I have created the csv from an excel sheet, with "save as" > CSV UTF-8
But it seems to be not the right encoding method.

After when i have encoded it through the Notepad++ I have tried again the Bulk import.
This time PureCloud could get all the details, incl. the phone numbers.

Thanks & best regards,
Raj

------------------------------
Ratnarajah Rajkumar
SPIE ICS AG
------------------------------

Original Message:
Sent: 11-25-2018 17:18
From: George Ganahl
Subject: Bulk Delete External Contacts

About all I can think of would be to use the API:
https://developer.mypurecloud.com/api/rest/v2/externalcontacts/index.html

You'd probably have to GET all the contacts, then parse through the return and put all the Contact IDs into a .csv file, then write a script which recursively goes through the .csv to delete each External Contact one by one.

That said, did you try adding your phone numbers in E.164 format? Like +[Country Code][Phone number] (make sure if you are using Excel that you set the column to Text or it will turn the entries into numbers due to the leading plus). I tried that on my site, and it updated an existing contact fine with a UK phone number, changing it from a US phone number.

------------------------------
George Ganahl CCXP, GCA
Principal Program Manager
Genesys
------------------------------

Hi George,

Is there are any future plan to add Bulk Delete in PureCloud?
At least, that you can select more than one contacts at a time to delete.

Regards,
Raj

------------------------------
Ratnarajah Rajkumar
SPIE ICS AG
------------------------------

Original Message:
Sent: 11-25-2018 17:18
From: George Ganahl
Subject: Bulk Delete External Contacts

About all I can think of would be to use the API:
https://developer.mypurecloud.com/api/rest/v2/externalcontacts/index.html

You'd probably have to GET all the contacts, then parse through the return and put all the Contact IDs into a .csv file, then write a script which recursively goes through the .csv to delete each External Contact one by one.

That said, did you try adding your phone numbers in E.164 format? Like +[Country Code][Phone number] (make sure if you are using Excel that you set the column to Text or it will turn the entries into numbers due to the leading plus). I tried that on my site, and it updated an existing contact fine with a UK phone number, changing it from a US phone number.

------------------------------
George Ganahl CCXP, GCA
Principal Program Manager
Genesys
------------------------------