Genesys Cloud - Main

Hi all!

We need to delete recordings for a specific agent.  I have found information here - Bulk delete\export of recordings but it looks like we can only specify a time range to delete.  Does anyone know if we can specify only one agent and not all agent recordings?

Thanks!
#Unsure/Other

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Penny Petrie
Manager of Call Centre Operations
Camis Inc
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Hi Penny, Was this every answered in another thread?  I am looking for this right now with some users.

Thank you

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Aaron Montanari
Rochester Regional Health
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Unfortunately not, we have had to delete them individually.

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Penny Petrie
Camis Inc
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Original Message:
Sent: 02-20-2024 10:50
From: Aaron Montanari
Subject: Bulk Delete Recordings

Hi Penny, Was this every answered in another thread?  I am looking for this right now with some users.

Thank you

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Aaron Montanari
Rochester Regional Health
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Hi Penny,

For older conversations - On top of the Interval, you can build your own conversational query to filter the conversations involving that particular agent. Post which you can run the bulk delete job.

For newer conversations - You can add the users to a policy.

Thanks and Regards,

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Sriram L
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