Did you get this figured out, Jonathan? It sounds like a mismatch between the manager's email address in the .csv and what's in the directory, and a skill name mismatch...but that's just a guess from here.
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George Ganahl
Principal Program Manager
Genesys
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Original Message:
Sent: 09-04-2018 14:33
From: Jonathan Jones
Subject: Bulk People Import API failures using CSV file
Morning Everyone,
Has anyone else had issues with the Bulk People Import CSV file? These are the errors I got this morning when I tried to import some changes to a hand full of agents.
Import Errors (Note that I X'ed out the actual name and email address for the agents for this post.
• Problem updating existing person - XXXXXXXXXXX (XXXXXXXXXXXX@kaltire.com).
• Could not associate manager XXXXXXXXXXXX@kaltire.com, api returned error
• Unknown error assigning skill(s) - XXXXXXXXXXXX@kaltire.com (XXXXXXXXXXXX@kaltire.com).
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Jonathan Jones
Kal Tire, LTD
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