For Bullseye Routing, Supervisors and Admins can only see the ring group assigned to an agent in the Members section of Admin/Queues.
Use case 1: Supervisors would like to have a quicker way of knowing the ring groups of agents to have actionable data that guides them activate/deactivate agents, manually assign calls, or make other staffing decisions.
Use case 2: Many of my customers want view-only permissions of the Queue activity performance view given to Team Leads and sometimes to Agents. They want agents to see the assigned bullseye ring without giving them access to Admin/Queues.
The proposal is to add a field in the Queue Activity Performance view next to 'Skills' called 'Ring'. It would be an optional field, added by clicking the +. Only queues with Bullseye Routing would want that optional field.
#Reporting/Analytics#Routing(ACD/IVR)------------------------------
Nathan Smith
ConvergeOne, Inc.
United States
ndsmith@convergeone.com------------------------------