Genesys Cloud - Main

Hello, we have a new requirement where we need to post a date 7 business days in advance of current date, but account for holidays.  any thoughts on how to accomplish that?

Hello Clayton, 

I am not really sure what you are talking about and could use more context but we do have our operating scheduling that you can use in architect. 

Additional Documentation: Operating Schedule Groups

Cheers, 

Hello, we have a new requirement where we need to post a date 7 business days in advance of current date, but account for holidays.  any thoughts on how to accomplish that?

Thanks for replying Cameron.  Basically here is the requirement.  We do a back end api call for a due date adjustment on a payment.  This is a chat workflow in Architect.  the call may reply with 3 dates.  I want to select a date that is at least 7 business days (so don't include weekend or holidays) from current date.  Was thinking about operating schedules but not sure i can get there.  I know the logic should be in the reply but due to time constraints, our back end api team can't make this change in time needed. was hoping i could figure out a way in genesys.

Hello Clayton, 

I am not really sure what you are talking about and could use more context but we do have our operating scheduling that you can use in architect. 

Additional Documentation: Operating Schedule Groups

Cheers, 

Hello, we have a new requirement where we need to post a date 7 business days in advance of current date, but account for holidays.  any thoughts on how to accomplish that?

Thanks for the clarification! Operating schedules may not be able to get you there and I can't think of a way outside of doing some dev work. As you currently are doing. 

Thanks for replying Cameron.  Basically here is the requirement.  We do a back end api call for a due date adjustment on a payment.  This is a chat workflow in Architect.  the call may reply with 3 dates.  I want to select a date that is at least 7 business days (so don't include weekend or holidays) from current date.  Was thinking about operating schedules but not sure i can get there.  I know the logic should be in the reply but due to time constraints, our back end api team can't make this change in time needed. was hoping i could figure out a way in genesys.

Hello Clayton, 

I am not really sure what you are talking about and could use more context but we do have our operating scheduling that you can use in architect. 

Additional Documentation: Operating Schedule Groups

Cheers, 

Hello, we have a new requirement where we need to post a date 7 business days in advance of current date, but account for holidays.  any thoughts on how to accomplish that?

Here's an example using a message flow.  I start by initializing a date tomorrow at start of business hours (14 = 9AM EST in my example, figure out what to use for your time zone).  Use a loop to evaluate the schedule group to see if it's a business day, keeping tracking on how many business days have been hit, and add a day to the date each time.  Once I've gotten to 7 business days, break out of the loop.  Where I have a send message at the end for debugging, you'll want to replace that with logic to select which of your backend's 3 dates are >= to the date that's been found.

https://help.mypurecloud.com/articles/import-export-call-flow/

Thanks for the clarification! Operating schedules may not be able to get you there and I can't think of a way outside of doing some dev work. As you currently are doing. 

Thanks for replying Cameron.  Basically here is the requirement.  We do a back end api call for a due date adjustment on a payment.  This is a chat workflow in Architect.  the call may reply with 3 dates.  I want to select a date that is at least 7 business days (so don't include weekend or holidays) from current date.  Was thinking about operating schedules but not sure i can get there.  I know the logic should be in the reply but due to time constraints, our back end api team can't make this change in time needed. was hoping i could figure out a way in genesys.

Hello Clayton, 

I am not really sure what you are talking about and could use more context but we do have our operating scheduling that you can use in architect. 

Additional Documentation: Operating Schedule Groups

Cheers, 

Hello, we have a new requirement where we need to post a date 7 business days in advance of current date, but account for holidays.  any thoughts on how to accomplish that?