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  • 1.  Business Unit created with wrong timezone - Any easy way to fix his without manually recreating everything?

    Posted 07-19-2023 07:10
    No replies, thread closed.

    We enabled WFM for one of our contact center teams about 6-months ago with Genesys PS and have since determined that the timezone set at the Business Unit level is incorrect by 1-hour due to daylight savings shifts.

    The Genesys UI will not allow us to change the timezone after the BU is created.   For now, the team is working around the issue but hopeful that someone has run into this scenario in the past and may have suggestions for how to save some time & effort for when we decide to re-create the BU.  Hoping to not have to manually recreate everything including schedules.  Does anyone have any suggestions?


    #Workforce Management

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    Derek Cowan
    Intel Corporation
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  • 2.  RE: Business Unit created with wrong timezone - Any easy way to fix his without manually recreating everything?

    Posted 07-19-2023 09:09
    No replies, thread closed.

    Hi Derek, 

    I have a question about the schedules open elsewhere that goes in line with this. I am not sure if schedules can quickly move one BU to another, but everything else can do so VERY easily. You would create a new BU with the correct config, then go to the old MU and select the checkbox beside it. From there you can click move in the upper right:

    Select the new BU name. This will move the agents, workplans, and work plan rotations. Since the agents move, the time off requests also move. This does not however move the schedules. I am still waiting for an answer on if schedules can be moved. 



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    Aaron Buckley
    Breezeline
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  • 3.  RE: Business Unit created with wrong timezone - Any easy way to fix his without manually recreating everything?

    Posted 07-20-2023 09:51
    No replies, thread closed.

    Hi Derek, 

    You can see my other discussion on this here: 

    https://community.genesys.com/discussion/moving-schedules-to-different-bus?ReturnUrl=%2fcommunities%2fcommunity-home1%2fdigestviewer%3fListKey%3dd80a05d8-4c6c-4aee-93a6-3d22d97f85ca

    Unfortunately we cannot move schedules to new BU's. However I did make a new idea that may be a decent compromise:

    https://genesyscloud.ideas.aha.io/ideas/WESCH-I-233



    ------------------------------
    Aaron Buckley
    Breezeline
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