Genesys Cloud - Main

Not quite following you on what you are trying to achieve.  If all you want to do is play a busy signal (not SIP 486 or 600), then you can add this prompt into your flow.  Hopefully the end IVR will hear it and do what you are expecting.   

Hi robert, thank you for your feedback, 
I already broadcast the sound of the busy but it doesn't do what is expected. 
I am looking for the possibility to send a sip 486 return (q.850/17) under conditions, so that the front pabx keeps the call if needed.
The call should not be unhooked (agent, music, announcement...), it should just return a real busy, but from what I have read, genesys is not yet capable of handling this.
Regards,

Not quite following you on what you are trying to achieve.  If all you want to do is play a busy signal (not SIP 486 or 600), then you can add this prompt into your flow.  Hopefully the end IVR will hear it and do what you are expecting.   

Hi robert, thank you for your feedback, 
I already broadcast the sound of the busy but it doesn't do what is expected. 
I am looking for the possibility to send a sip 486 return (q.850/17) under conditions, so that the front pabx keeps the call if needed.
The call should not be unhooked (agent, music, announcement...), it should just return a real busy, but from what I have read, genesys is not yet capable of handling this.
Regards,

Not quite following you on what you are trying to achieve.  If all you want to do is play a busy signal (not SIP 486 or 600), then you can add this prompt into your flow.  Hopefully the end IVR will hear it and do what you are expecting.   

How about external transfer to an SBC that sends the busy (486) signal?

Hi robert, thank you for your feedback, 
I already broadcast the sound of the busy but it doesn't do what is expected. 
I am looking for the possibility to send a sip 486 return (q.850/17) under conditions, so that the front pabx keeps the call if needed.
The call should not be unhooked (agent, music, announcement...), it should just return a real busy, but from what I have read, genesys is not yet capable of handling this.
Regards,

Not quite following you on what you are trying to achieve.  If all you want to do is play a busy signal (not SIP 486 or 600), then you can add this prompt into your flow.  Hopefully the end IVR will hear it and do what you are expecting.   

Hi Jan, yes, that's my problem :)
Robert, I tried to send a call to a DID on my sbc that returns a 486, but genesys interprets it as a "failure", and disconnects the call.
I'm a newbie to genesys, and I don't yet know all the subtleties and tricks of the tool.

How about external transfer to an SBC that sends the busy (486) signal?

Hi robert, thank you for your feedback, 
I already broadcast the sound of the busy but it doesn't do what is expected. 
I am looking for the possibility to send a sip 486 return (q.850/17) under conditions, so that the front pabx keeps the call if needed.
The call should not be unhooked (agent, music, announcement...), it should just return a real busy, but from what I have read, genesys is not yet capable of handling this.
Regards,

Not quite following you on what you are trying to achieve.  If all you want to do is play a busy signal (not SIP 486 or 600), then you can add this prompt into your flow.  Hopefully the end IVR will hear it and do what you are expecting.