Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Button to clear all information filled by Agent in the Script ?

    Posted 11-29-2018 11:00
    No replies, thread closed.
    Hi,

    Our customer ask us for button on the Script Agent that will clear and delete all informations/choises filled by the agent once click on it

    Is it possible ? if so how we can configure it ?

    Thank you in advance.
    #SystemAdministration
    #Telephony
    #Unsure/Other


  • 2.  RE: Button to clear all information filled by Agent in the Script ?

    Posted 11-30-2018 07:36
    No replies, thread closed.
    Hello,
    One simple way to accomplish this might be to use a Scripter Custom Action to "reset" all the variables you need, to the values you want them reset to.
    In this case you would create a Custom Action ("ResetVariables") with new Steps to `Scripter.Set Variable` to the reset values you want, for as many variables as you like. You could then add this new "ResetVariables" Custom Action to a Button's Click Action. So whenever the Agent clicked the button it would reset all the variable values. This should then reset all your scripter components values, as the components were set to use said variables.
    This article might help with the custom action setup https://help.mypurecloud.com/articles/define-custom-script-action/

    ------------------------------
    Greg Boston
    Genesys - Employees
    ------------------------------



  • 3.  RE: Button to clear all information filled by Agent in the Script ?

    Posted 12-05-2018 02:29
    No replies, thread closed.
    Hi Greg,

    It works fine now, I add custom data action on the Script with steps to clear all variables I need

    Then I add button on the Script that point to the custom action, and when we click on it, it will clears all values entered on the Script

    Many thanks for your help
    Original Message


Related Content