Genesys Cloud - Main

 View Only
Discussion Thread View
  • 1.  BYOC Carrier - Diversion Header

    Posted 10-24-2022 02:45
    Hi All

    We have enabled Diversion header under 'Diversion Method'  in Trunk settings to as per our Carrier SIP Trunk requirements.

    config

     

     

     

     

    1. This works as intended when an External User A calls PureCloud user 'B' , diverted to External user C

     

    Diversion: sip:+61xxxxxxxx@10.47.17.50;user=phone;reason=deflection

     

    1. However, there is an issue when the A-party is another local user.

     

    i.e Local User A Calls PureCloud user 'B' , diverted to External user C,  the diversion header is populated with the user extension. This does not meet our SIP Trunk provider requirements causing a call failur

     

    sip:2502@10.47.17.50;user=phone;reason=deflection

     

     

    How can we enforce the DID to be used in this scenario (as per scenario 1)


    #Implementation
    #SIP/VolP
    #Telephony

    ------------------------------
    David Ragon
    Ethan Global Pty Ltd (t/a Ethan)
    ------------------------------


  • 2.  RE: BYOC Carrier - Diversion Header

    Posted 10-28-2022 19:34
    If User B have both DID and Ext number, you need to update the user profile and set the DID number to "Primary Voice".

    The DID number has to be a valid number from your SIP provider.

    ------------------------------
    Paulo Mesquita
    Vodafone New Zealand Limited
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources