Genesys Cloud - Main

Hi there,

Apologies if this is a dumb question, but I'm new to PureCloud and trying to set up a proof of concept using BYOC Cloud. I'm attempting to set up my site using the instructions found on the Create a site under BYOC Cloud article from help.mypurecloud.com, however, I have no option to select "PureCloud Voice - AWS" as my phone edge site, nor do I have a site by that name. I have an Edge Group by that name, which does not allow any configuration, but no mechanism to link this group to a site.

What am I missing?

Site details:
Sites:


Edge Groups and details

#Implementation
#Integrations
#PlatformAdministration
#SIP/VolP

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Roy Bentley
LumenVox
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You may want to contact Support/Care team. Typically when Purecloud `Voice` product is enabled on an Org, it automatically creates all the necessary PCV location, sites, external trunks, phone trunks, and AWS Edges. Perhaps your Org does not have that product/license or something went wrong with the automation when it was enabled.

Regards,
Tony Jamero

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Tony Jamero
Genesys - Employees
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