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  • 1.  BYOC Cloud Load Balancing

    Posted 03-03-2023 11:44
    No replies, thread closed.

    Hello,

    I have a question related to the implementation of BYOC Cloud and how to configure the use of two fully qualified domain names (FQDNs) for outbound calls in Genesys Cloud.

    Specifically, our carrier will be providing us with two FQDNs for outbound calls, with one designated as primary and the other as a secondary fallback in case of failure.

    I am wondering if it is possible to configure this setup within the External Trunk setting, specifically within the SIP Servers or Proxies section. If we list both FQDNs in this section, how can we ensure that Genesys Cloud always uses the primary FQDN and only switches to the secondary FQDN in the event that the primary one is unavailable?

    Any ideas ?

    Thank you in advance for your help,

    Charaf


    #Telephony

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    Charaf Eddine Chemlal
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  • 2.  RE: BYOC Cloud Load Balancing

    Posted 03-04-2023 01:35
    No replies, thread closed.

    What we do to force this is set up each as its own BYOC trunk, instead of putting both on the same trunk configuration.  Then we add both trunks to the Outbound Routes section of the Site(s) that will use them.  In there, you can set the Distribution Pattern to Sequential to achieve what you want.  I believe the default if putting multiple outbound IP's/FQDN's on the single trunk configuration, it uses round robin.



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    Paul McGurn
    GoTo Technologies USA, Inc
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    Original Message


  • 3.  RE: BYOC Cloud Load Balancing

    Posted 03-04-2023 07:29
    Edited by Charaf Eddine Chemlal 03-04-2023 07:32
    No replies, thread closed.

    Hi Paul,

    I appreciate your suggestion to add both trunks to the outbound routes, which would result in either a sequential or random distribution pattern.

    However, for my specific situation, I would prefer to use only one trunk and have the secondary trunk serve as a backup in the event of any issues.

    I am unsure if the sequential option would enable me to achieve my desired outcome. I'll run some tests :)

    Thank you again,

    Kind regards,

    Charaf



    ------------------------------
    Charaf Eddine Chemlal
    Mentat Conseil SAS
    ------------------------------

    Original Message


  • 4.  RE: BYOC Cloud Load Balancing

    Posted 03-04-2023 09:16
    No replies, thread closed.

    It should achieve the desired effect.  We have a similar use case, and don't see calls hit the second trunk when configuring the routes as sequential.  From the documentation:

    Select Sequential to route outgoing calls to each trunk in succession beginning with the first trunk.

    (If the first trunk has reached its capacity or the call is rejected, then outgoing calls are routed to the second trunk and so on.)



    ------------------------------
    Paul McGurn
    Manager, Telecom Services
    GoTo
    ------------------------------

    Original Message


  • 5.  RE: BYOC Cloud Load Balancing

    Posted 03-04-2023 16:57
    Edited by Vaun McCarthy 03-04-2023 16:58
    No replies, thread closed.

    Hi Charaf

    Couldn't your carrier take care of this DR/load balancing thing for you through their own infrastructure/architecture?  I have setup this dual trunk thing before but more as a DR failover to an alternate carrier if required.



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    Vaun McCarthy
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    Original Message


  • 6.  RE: BYOC Cloud Load Balancing

    Posted 03-05-2023 05:45
    No replies, thread closed.

    Thank you for your answers.

    @Vaun McCarthy , I'll ask our carrier if they can handle this load balancing on their end as well.

    Thank you again,

    Kind Regards,

    Charaf



    ------------------------------
    Charaf Eddine Chemlal
    Mentat Conseil SAS
    ------------------------------

    Original Message


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