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  • 1.  BYOC Cloud Troubleshooting

    Posted 06-11-2020 19:24
    No replies, thread closed.
    Hello 
    I'm now troubleshooting a BYOC Cloud SIP TG with the Carrier MCM.
    We have a problem with inbound calls  and I need to get the PCAP files From virtual Edges but is not possible From Pure Cloud console. 
    Is there an specific procedure to get those files From Pure Cloud or suportability?

    Kind regards
    #SIP/VolP

    ------------------------------
    Enrique Regalado
    Genesys - Employees
    ------------------------------


  • 2.  RE: BYOC Cloud Troubleshooting

    Posted 06-13-2020 12:47
    No replies, thread closed.
    Currently you have to open a support ticket and have them download for you.  If you use Get Conversation in the developer tools, you would be able to see what Edge devices and carrier was involved and sometimes messaging from the carrier.  The near-term roadmap has the feature to download the SIP tree in PCAP format - that will be what you would need for this.  I would hope to see this in the next couple of months.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: BYOC Cloud Troubleshooting

    Posted 06-15-2020 08:46
    No replies, thread closed.
    Hi - 
    As Robert mentioned there is an Idea on this. If you are interested in tracking please vote/link to https://purecloud.ideas.aha.io/ideas/CLINB-I-354

    Cheers,
    Don

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    Don Huovinen
    Genesys - Employees
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    Original Message


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