Genesys Cloud - Main

Team,

I work our incoming emails through Genesys.  We are merging with another Credit Union an their emails will be coming into the same channel.  They do not want me working them until I have a contact.  Is there a way once an email is received as an interaction that is can be bypassed and work the next one.  I am not able to locate any way to do this.  I don't want to delete it but save it to work later.

Thanks!

#Unsure/Other

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Rob Luckett
Workforce Analyst Manager Member Service Center
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Hello Rob, 

It kind of sounds like you want the park emails feature we offer. Take a look at the RC doc and see if this is something that fits what you are looking for. 

Cheers, 

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Cameron
Online Community Manager/Moderator
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Cameron,

I think this is what I want.  I need my IT department to allow this for me.  Thank you for the quick response.

Rob

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Rob Luckett
Workforce Analyst Manager Member Service Center
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Original Message:
Sent: 10-03-2025 08:55
From: Cameron Tomlin
Subject: Bypassing Incoming Emails

Hello Rob, 

It kind of sounds like you want the park emails feature we offer. Take a look at the RC doc and see if this is something that fits what you are looking for. 

Cheers, 

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Cameron
Online Community Manager/Moderator
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