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C# SDK Conversation API for setting mute or hold does not work

  • 1.  C# SDK Conversation API for setting mute or hold does not work

    Posted 06-05-2025 18:05

    l.vicenzotti | 2017-12-07 18:23:18 UTC | #1

    Hi there, I am currently testing a new C# client for PureCloud and I am having trouble with the method PatchConversationsCallParticipant to set participants to mute or hold. The method works fine to disconnect participants, but it does not seem to apply any change if I use it for muting or holding:

    new MediaParticipantRequest(null, StateEnum.Disconnected, null, null, null, null, null) for disconnecting works new MediaParticipantRequest(null, null, null, null, null, true, null) for hold does not work new MediaParticipantRequest(null, null, null, true, null, null, null) for mute does not work

    The equivalent for JS sdk seems to work though.

    Any help is appreciated.


    tim.smith | 2017-12-07 19:56:46 UTC | #2

    Can you provide the correlation id from the non-working response please?


    l.vicenzotti | 2017-12-07 22:18:08 UTC | #3

    Hi Tim, while getting the correlation id I actually found out that the error was on my side, I was passing the wrong values in. I can confirm that the function actually works fine :slight_smile: thanks anyway for taking the time to answer


    system | 2018-01-07 22:18:09 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 2209