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  • 1.  Calender Items - Exceptions overwriting "Day off"

    Posted 04-14-2021 06:45
    No replies, thread closed.
    Hello All, 

    First post here, hopefully someone has experienced this and resolved. 

    When updating the calendar items with a long term exception, such as Maternity leave, is there a way to prevent it from overwriting the days off when selecting a long date range?

    Otherwise it exceeds the weekly working hours and increases expected exception hours. 

    Thanks, 
    Charmaine
    #ForecastingandScheduling/Decisions

    ------------------------------
    Charmaine Campbell
    Hutchison 3G UK Limited
    ------------------------------


  • 2.  RE: Calender Items - Exceptions overwriting "Day off"

    Posted 04-15-2021 12:40
    No replies, thread closed.
    Hi Charmaine,

    Are the agents on Rotating Patterns or do they have flexible shifts? 
    If their contracts or Rotating Patterns have a fixed weekly paid hours I would recommend adding the Exception in the calendar for just Monday to Fridays and it wwill schedule them on days off for the other 2 days.

    If that doesn't answer your question, can you please expand more on the process you have in place.

    ------------------------------
    Tracy
    Genesys
    ------------------------------



  • 3.  RE: Calender Items - Exceptions overwriting "Day off"

    Posted 04-15-2021 12:59
    No replies, thread closed.
    Hi Tracy, 

    They are on rotating patterns but the shifts/working days is different every week. If I schedule the exception Mon to Friday it will miss the weekend shifts when scheduled in. 

    Thanks,

    ------------------------------
    Charmaine Campbell
    Hutchison 3G UK Limited
    ------------------------------

    Original Message


  • 4.  RE: Calender Items - Exceptions overwriting "Day off"

    Posted 04-16-2021 07:26
    No replies, thread closed.
    Hi Charmaine,

    I would recommend adding the exception Monday to Friday and Day Off at the weekends in the calendar and then when you know the person is returning to work. you delete the exception from the calendar and the rotating pattern would take over for the scheduling.

    ------------------------------
    Tracy
    Genesys
    ------------------------------

    Original Message


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