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  • 1.  Call Analysis Responses on silent audio

    Posted 03-03-2020 13:04
    Edited by Jordan Miller 03-05-2020 06:00
    No replies, thread closed.
    Hi All,

    We enabled CAR back in January, with the options set for Voicemail detection to hangup & live voice to transfer to our queue. 
    Has anyone else ran into the issue of it being stuck when neither of these are detected? i.e, the audio is just silent? 

    We've noticed a number of interactions over the months where customers answer and don't say anything so CAR just hangs. 
    This is a huge concern when we dial outbound through campaigns, we have an in-queue flow setup to play audio when agents are not available to answer the outbound interaction & still want the customer to hear an audio prompt.

    Thanks,
    #ArchitectureandDesign
    #PlatformAdministration
    #Telephony

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    Jordan Miller
    People's Postcode Lottery
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  • 2.  RE: Call Analysis Responses on silent audio

    Posted 03-11-2020 09:41
    No replies, thread closed.
    @Alan Lanteigne any thoughts? ​

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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    Original Message


  • 3.  RE: Call Analysis Responses on silent audio

    Posted 06-15-2023 19:39
    No replies, thread closed.

    Hi, Is there any update on this? 

    Thanks & Regards

    Dhana



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    Dhanalakshmi Vasudevan
    Global Speech Networks Pty Ltd (Australia)
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    Original Message


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