Genesys Cloud - Main

If agent schedule a call back , how supervisor can monitor the how many call back are scheduled and how to track supervisor these agent scheduled call backs.

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Prathap Reddy
Accenture LLP
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Hello,

You can monitor the Scheduled Callbacks from the Performance -> Workspace 

I hope this helps answer your question. 

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Rihab BEN MALEK
Teleperformance France SA
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Hi there! 

I moved your question from the Welcome community to the Genesys Cloud community, as I think that is a better fit to find the answer you're seeking. Thank you!

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Nicole Milliken
Genesys - Employees
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