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  • 1.  call back monitor

    Posted 06-18-2024 13:02
    No replies, thread closed.

    If agent schedule a call back , how supervisor can monitor the how many call back are scheduled and how to track supervisor these agent scheduled call backs.



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    Prathap Reddy
    Accenture LLP
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  • 2.  RE: call back monitor
    Best Answer

    Posted 06-18-2024 13:28
    No replies, thread closed.

    Hello,

    You can monitor the Scheduled Callbacks from the Performance -> Workspace 

    I hope this helps answer your question. 



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    Rihab BEN MALEK
    Teleperformance France SA
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    Original Message


  • 3.  RE: call back monitor

    Posted 06-18-2024 14:39
    No replies, thread closed.

    Hi there! 

    I moved your question from the Welcome community to the Genesys Cloud community, as I think that is a better fit to find the answer you're seeking. Thank you!



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    Nicole Milliken
    Genesys - Employees
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    Original Message


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