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  • 1.  Call Bot Flow can not be used.

    Posted 01-11-2023 08:04
    No replies, thread closed.
    Hi 

    I am trying to configure a call bot flow but receive the following error when adding call bot flow

    The call bot flow can not be used when a flow supported language is configured to use the Genesys TTS text to speech engine. Please change the text to speech engine configured on the following language: English US(en-us)

    From what I can see in the Resource center you need to configure a third party TTS application. I also found a related discussion regarding this from 2021 but this is a old discussion. I need to confirm if this is true.

    I also found the following article in the resource center. In the last video I can see the same error but it does not show how this is resolved.

    Create a Genesys Dialog Engine Bot Flow video tutorial - Genesys Cloud Resource Center
    Genesys Cloud Resource Center remove preview
    Create a Genesys Dialog Engine Bot Flow video tutorial - Genesys Cloud Resource Center
    This video series shows you how to create a Genesys Dialog Engine Bot Flow. Then, you will learn how to build a conversation with Architect. Finally, you will learn how to complete the bot design using Architect, creating an Architect inbound call flow and then using it with the bot flow.
    View this on Genesys Cloud Resource Center >


    #ConversationalAI(Bots,AgentAssist,etc.)

    ------------------------------
    Brendan Binns
    Business Connexion (Pty) Ltd
    ------------------------------


  • 2.  RE: Call Bot Flow can not be used.

    Posted 01-12-2023 04:43
    No replies, thread closed.
    Hello.

    I can confirm, "Genesys TTS" cannot be used with Bot Flows. However the "Genesys Enhanced TTS" can be used with Bot Flows. It is a good option to avoid having to deal with a 3rd party.

    Thanks,

    ------------------------------
    Brad Wehmeier
    Lead Software Engineer
    Genesys - Employees
    ------------------------------

    Original Message


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