Hello,

I am working with an agent that has started to see the error, "Call error, The request to hang up the call failed" every day around the same time. The error is displayed in the agent's UI in Genesys. We are integrated with SalesForce and the error in SalesForce shows a red | mark followed by = Required Information.  
I do have logging turned on for the agent but I am hoping someone may be able to tell what the cause is, and how to correct this problem.  At this point, no other agents are reporting the issue.

I have attached screen shots of the errors in both Genesys and SF.

Thank you!
Tina
#DigitalChannels
#Integrations
#Omni-ChannelDesktop/UserInterface

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Tina Yocum
Nxstage Medical, Inc.
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You should look at the console logs, but it looks like something is causing a disconnect between the user and Genesys Cloud.

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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 09-13-2022 15:01
From: Tina Yocum
Subject: Call error, The request to hang up the call failed

Hello,

I am working with an agent that has started to see the error, "Call error, The request to hang up the call failed" every day around the same time. The error is displayed in the agent's UI in Genesys. We are integrated with SalesForce and the error in SalesForce shows a red | mark followed by = Required Information.
I do have logging turned on for the agent but I am hoping someone may be able to tell what the cause is, and how to correct this problem.  At this point, no other agents are reporting the issue.

I have attached screen shots of the errors in both Genesys and SF.

Thank you!
Tina

#DigitalChannels
#Integrations
#Omni-ChannelDesktop/UserInterface

------------------------------
Tina Yocum
Nxstage Medical, Inc.
------------------------------