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  • 1.  Call Evaluation

    Posted 5 days ago

    How to remove assigned call evaluation? I assigned a call evaluation that I now wanted removed from assignee's mailbox


    #Telephony

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    stacey mcgann
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  • 2.  RE: Call Evaluation

    Posted 5 days ago
    Edited by Samuel Jillard 5 days ago

    Hello Stacey,

    If you open the interaction and go to the Quality Summary Tab, you can delete the evaluation: Delete Selected Evaluations



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    Sam Jillard
    Online Community Manager/Moderator
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  • 3.  RE: Call Evaluation

    Posted 5 days ago

    I do not have this option under Quality Summary 



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    stacey mcgann
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    Original Message


  • 4.  RE: Call Evaluation

    Posted 5 days ago
    Edited by Phaneendra Avatapalli 5 days ago

    Hi Stacey,

    If the evaluation was assigned by mistake, I believe the option is to delete the evaluation rather than recall it from the evaluator's inbox.

    To do this, navigate to Quality Summary, select the evaluation, and choose Delete Selected Evaluations.

    If you are unable to see Quality Summary, please check that you have the Quality > Evaluation > View permission. Alternatively, you can navigate to Conversation Intelligence > Evaluators, filter by the evaluator's name, and access the evaluation from there (the same permission is required).

    Hope this helps.



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    Phaneendra
    Technical Solutions Consultant
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    Original Message


  • 5.  RE: Call Evaluation

    Posted 4 days ago

    Greetings Stacey:

    Once you've followed both Samuel's & Phaneendra's recommendations to get to the completed evaluation within the Quality Summary tab of the Interaction, your user profile must have the Quality > Evaluation > Delete permission in order to delete that completed evaluation.



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    Brian T. Jones | Ascension | Senior Specialist - Technology | Colossians 3:23-24
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    Original Message


  • 6.  RE: Call Evaluation

    Posted 4 days ago

    @Brian Jones thank you forgot to mention about delete permission ☺️.



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    Phaneendra
    Technical Solutions Consultant
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    Original Message


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