Genesys Cloud - Main

There is an issue within the call flow that I can't seem to figure out. I am needing to get a decision to take the path of no with an expression of task.agents > 0. I know if there aren't any agents logged on, the no path can be taken.

Here is where it gets tricky ex: Inbound call flow starting task is a data table look up which routes to a reusable task that starts with call data action (get agents logged on). Route down success path with a set part (Queue data action lookup) value assigned success then routes to Decision task.agent>0. 

As this is already built and in production I can't start from scratch. What I am trying to accomplish without destroying the entire flow is when a specialty department is called it would bypass the decision and go down the no path.

Any ideas would help 

Thank you

Are you allowed to modify the Decision statement? 

You could change the statement to something like task.Agents > 0 AND task.specialty != true where you set the boolean value of task.specialty to true when it is a specialty group and false when it is not

There is an issue within the call flow that I can't seem to figure out. I am needing to get a decision to take the path of no with an expression of task.agents > 0. I know if there aren't any agents logged on, the no path can be taken.

Here is where it gets tricky ex: Inbound call flow starting task is a data table look up which routes to a reusable task that starts with call data action (get agents logged on). Route down success path with a set part (Queue data action lookup) value assigned success then routes to Decision task.agent>0. 

As this is already built and in production I can't start from scratch. What I am trying to accomplish without destroying the entire flow is when a specialty department is called it would bypass the decision and go down the no path.

Any ideas would help 

Thank you

Yes I can modify decision statement. I received error "The variable reference 'task.specialty' at position 20 is not valid."

Are you allowed to modify the Decision statement? 

You could change the statement to something like task.Agents > 0 AND task.specialty != true where you set the boolean value of task.specialty to true when it is a specialty group and false when it is not

There is an issue within the call flow that I can't seem to figure out. I am needing to get a decision to take the path of no with an expression of task.agents > 0. I know if there aren't any agents logged on, the no path can be taken.

Here is where it gets tricky ex: Inbound call flow starting task is a data table look up which routes to a reusable task that starts with call data action (get agents logged on). Route down success path with a set part (Queue data action lookup) value assigned success then routes to Decision task.agent>0. 

As this is already built and in production I can't start from scratch. What I am trying to accomplish without destroying the entire flow is when a specialty department is called it would bypass the decision and go down the no path.

Any ideas would help 

Thank you