Gita | 2023-03-30 10:30:36 UTC | #1
Has anyone setup a call flow that will lookup the presence of the agent the call is for. If the agent is not idle, I want the ability for the customer to press 1 to leave voicemail for the agent or hold to speak to next available agent in the queue.
At the moment all direct calls are via a queue and we have preferred agent routing setup .
system | 2023-04-30 10:31:07 UTC | #2
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