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  • 1.  Call Flows

    Posted 09-10-2018 06:04
    No replies, thread closed.
    How do you backup the call flows in Architect .?

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    Roisin Floyd
    Wren Data Ltd.
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  • 2.  RE: Call Flows

    Posted 09-10-2018 09:54
    No replies, thread closed.
    You can export a flow--this saves it off to a file in your downloads folder.  Then if your flow accidentally gets deleted, you can create a new flow and import the configuration from that file.

    You can also print a flow, though that would mean you would have to rebuild it by hand. 

    https://help.mypurecloud.com/articles/import-export-call-flow/
    https://help.mypurecloud.com/articles/print-the-flow/

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    Melissa Bailey
    Genesys - Employees
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    Original Message


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