Genesys Cloud - Main

I am not sure if many of you have noticed this, but we appear to have had this issue from day one. The call history in not accurate, especially if you are part of a group. The way you can tell the inaccuracy is that your phone will show that you have had a number of calls, but PureCloud will not show the call or sometimes it is the other way around.
#Telephony

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Paul Torres
Associated Credit Union of Texas
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Hi Paul, I can't say I have had that issue directly. But I have noticed that agents phones will have a series of missed calls but the agents do not have a designated DID for a customer to callback on. These calls do not display in call history. So its similar

I just went with that the 'missed calls' is the dialer forcing more calls than required to an agent and reflect back on the outbound settings. Though this is from a Outbound Dialer perspective.

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Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
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Original Message:
Sent: 05-30-2019 16:38
From: Paul Torres
Subject: Call history

I am not sure if many of you have noticed this, but we appear to have had this issue from day one. The call history in not accurate, especially if you are part of a group. The way you can tell the inaccuracy is that your phone will show that you have had a number of calls, but PureCloud will not show the call or sometimes it is the other way around.
#Telephony

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Paul Torres
Associated Credit Union of Texas
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