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  • 1.  Call Lex V2 bot is not appearing for inbound chat flows

    Posted 04-27-2022 17:30
    No replies, thread closed.
    I have created integrations for both AWS Lex V2 and Genesys Dialog engine. When I open a new "inbound voice" flow  I can see Bot >Call Bot flow and Call Lex V2 bot action. I can then see all the Lex bots created on the AWS account if I select Call Lex V2 Bot action.

    But Bot >Call Bot flow and Call Lex V2 bot is not appearing for "inbound chat" flows. Are there any additional steps required for chat?
    #Integrations

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    Bijayeeta Biswal
    Global Technology Solutions, LLC
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  • 2.  RE: Call Lex V2 bot is not appearing for inbound chat flows

    Posted 04-27-2022 17:39
    No replies, thread closed.
    Call Lex V2 bot is only available in call flows.  https://help.mypurecloud.com/articles/call-lex-v2-bot-action/

    Call Bot flow should appear in chat flows.

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    Melissa Bailey
    Genesys - Employees
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  • 3.  RE: Call Lex V2 bot is not appearing for inbound chat flows

    Posted 04-27-2022 22:12
    No replies, thread closed.

    Hi Melissa ,

    Thanks for your reply. So Lex V2 integration is available only for "inbound call" / "in-queue" / "outbound call"  but not for "inbound chat" . So for inbound chat, Genesys dialog engine bot integration (call bot flow) is the only available option?



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    Bijayeeta Biswal
    Global Technology Solutions, LLC
    ------------------------------

    Original Message


  • 4.  RE: Call Lex V2 bot is not appearing for inbound chat flows

    Posted 04-27-2022 22:16
    No replies, thread closed.
    You can use Call Bot Flow, Call Dialogflow Bot, or Call Lex Bot.  Call Dialog Engine Bot is also available but use Call Bot Flow instead (it's the newer better way).

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


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