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  • 1.  Call not ending When user logs out

    Posted 12-07-2020 16:09
    No replies, thread closed.
    Hi

    We are new to using Genesys Cloud, so not sure if its user issue or setup. When our staff logout at end of the day, their ACW keeps accumulating. Can it be setup that the interaction ends automatically when a user clicks log out? with out the need of clicking done. 

    Thanks
    #Unsure/Other

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    Naveed Dean

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  • 2.  RE: Call not ending When user logs out

    Posted 12-08-2020 09:32
    No replies, thread closed.
    No. The user needs to do the right thing and click Done before logging out.

    If that doesn't work, you should change the ACW timeout to Mandatory, Time Boxed and set a timeout for the longest time y9ou think reasonable for someone to perform ACW after a call so that the ACW time will end and a system wrap-up code will be assigned.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal PS Consultant
    Genesys
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