Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Call On Behalf of a Queue

    Posted 09-04-2020 09:44
    No replies, thread closed.
    Hello,

    When agents make calls on behalf of a Queue, a queue list is displayed and the agent must select the right queue.

    Would it be possible to display only queues dedicated for only outbound calls (Hide others Queues used for inbound calls) ?

    Regards,

    #Ask Me Anything (AMA)
    #Implementation
    #Outbound
    #PlatformAdministration

    ------------------------------
    Charaf Eddine Chemlal
    NTT France
    ------------------------------


  • 2.  RE: Call On Behalf of a Queue

    Posted 09-04-2020 11:45
    No replies, thread closed.
    Only if you write a custom client and programmatically limit the functionality. That dialog shows all queues the agent is a member of.

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 3.  RE: Call On Behalf of a Queue

    Posted 09-04-2020 11:52
    No replies, thread closed.
    That confirms my doubts :)

    Thank you George for your answer.

    Regards;

    ------------------------------
    Charaf Eddine Chemlal
    NTT France
    ------------------------------

    Original Message


  • 4.  RE: Call On Behalf of a Queue

    Posted 09-04-2020 11:58
    No replies, thread closed.
    On the upside, a recent update remembers your last choice, so it's better than it used to be!

    ------------------------------
    Mike Steinke
    Inflow Communications
    ------------------------------

    Original Message


  • 5.  RE: Call On Behalf of a Queue

    Posted 09-04-2020 12:05
    No replies, thread closed.
    Correct :)

    ------------------------------
    Charaf Eddine Chemlal
    NTT France
    ------------------------------

    Original Message


Related Content