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  • 1.  Call "On hold" reminder for agents

    Posted 03-27-2023 03:53
    No replies, thread closed.

    We would like to alert our agents to the fact that they still have a customer on hold.
    So if they're finding info or checking something with a colleague, they are reminded to check back in with the customer periodically.
    Is this something that is currently available or easily put together?
    Apologies if this has already been asked/answered - I have looked.


    #SystemAdministration
    #Telephony

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    Tim Speakman
    Auto Trader Limited
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  • 2.  RE: Call "On hold" reminder for agents

    Posted 03-30-2023 01:19
    No replies, thread closed.

    hi Tim 

    There is an idea posted on the idea portal on this .

    please do have a check on this .

    DXAA-I-32

    regards

    Fegy Simon



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    [Fegy] [Simon]
    [TAM][Genesys]
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  • 3.  RE: Call "On hold" reminder for agents

    Posted 03-30-2023 02:36
    No replies, thread closed.

    Perfect, thank you Fegy



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    Tim Speakman
    Auto Trader Limited
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    Original Message


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