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  • 1.  Call recording

    Posted 02-21-2023 13:46
    No replies, thread closed.

    Hey, my first post so please be kind :) can anyone tell me if calls are recorded mono or stereo or if it is configurable. Thanks 


    #QualityManagement
    #Telephony

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    Gemma Williams
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  • 2.  RE: Call recording

    Posted 02-21-2023 16:04
    No replies, thread closed.

    Hi @Gemma Williams

    Welcome. This is entirely configurable, this is set at the trunk level under media though only available for some recording formats

    Take a look here for details and instructions: https://help.mypurecloud.com/articles/enable-line-recording/



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    Anton Vroon
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