Genesys Cloud - Main

Can Agent able to play his/her own call recording ? if yes, what and all roles and permission agent can have ?


Thanks,
Anitha
#QualityManagement

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Anitha ME
Infosys Limited
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Hi, Anitha,

You can make it happens by creating a custom role that consists of the permission Recording>Recording>View with the specific condition given.

The specific condition is
1. Condition Type = user
2. Operator = Equals
3. Value = current User

After this custom role created, you need to assign this newly created role to the agent. 




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Johnson Lu
MFE International Pte Ltd.
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