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  • 1.  call recording

    Posted 08-31-2022 02:00
    No replies, thread closed.
    Hi Community,

    Questions...

    is it possible in GC that Agents can record ACD calls ad hoc by pressing a record button in the web client ?
    We do have permanat recording for sure thats is working but ad hoc I am unsure and I did not find a clear Yes or No in the documentation.

    Thanks
    Horst
    #Telephony

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    Horst Eppich
    Boehringer Ingelheim GmbH
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  • 2.  RE: call recording

    Posted 08-31-2022 13:43
    No replies, thread closed.
    No.  A user can create an ad-hoc recording of a non-acd call, but that goes into the user's personal inbox and you as an administrator cannot see it.  If you want an ACD call recorded you have to set up a policy beforehand and/or enable recording on the trunk

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    Melissa Bailey
    Genesys - Employees
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