Genesys Cloud - Main

Just curious if other Genesys customers are having this issue as frequently as we are.    When you pull up an interaction to review a  recording,  it shows infinity years and you are unable to bounce back and forth while reviewing the recording.   We opened up a ticket and were told it's an issue local to my company, something to do with some security settings and how the urls are handled.   The 'solution' is to clear cache and cookies,  close your browser and open up again.  It's happening frequently enough that the use community is NOT HAPPY.   I was just curious if other Genesys users are running into this issue?

Not seen that but I'm curious how this looks Kyle.  Can you please share a screenshot?

Just curious if other Genesys customers are having this issue as frequently as we are.    When you pull up an interaction to review a  recording,  it shows infinity years and you are unable to bounce back and forth while reviewing the recording.   We opened up a ticket and were told it's an issue local to my company, something to do with some security settings and how the urls are handled.   The 'solution' is to clear cache and cookies,  close your browser and open up again.  It's happening frequently enough that the use community is NOT HAPPY.   I was just curious if other Genesys users are running into this issue?

Not seen that but I'm curious how this looks Kyle.  Can you please share a screenshot?

Just curious if other Genesys customers are having this issue as frequently as we are.    When you pull up an interaction to review a  recording,  it shows infinity years and you are unable to bounce back and forth while reviewing the recording.   We opened up a ticket and were told it's an issue local to my company, something to do with some security settings and how the urls are handled.   The 'solution' is to clear cache and cookies,  close your browser and open up again.  It's happening frequently enough that the use community is NOT HAPPY.   I was just curious if other Genesys users are running into this issue?

Just curious if other Genesys customers are having this issue as frequently as we are.    When you pull up an interaction to review a  recording,  it shows infinity years and you are unable to bounce back and forth while reviewing the recording.   We opened up a ticket and were told it's an issue local to my company, something to do with some security settings and how the urls are handled.   The 'solution' is to clear cache and cookies,  close your browser and open up again.  It's happening frequently enough that the use community is NOT HAPPY.   I was just curious if other Genesys users are running into this issue?

Hello Kyle,

we had the same issue at one of the customers, that when they access recording from their PC in their network, duration was displayed as infinity and that with every single click it rewind at the begging of the recording. But for us as a partner, using our PC, it was all normal.

We found in console logs "The AudioContext was not allowed to start. It must be resumed (or created) after a user gesture on the page. https://goo.gl/7K7WLu"

The key was that their group policy was preventing Autoplay in Chrome. Once when their team change policy for team leaders they were able to play the recordings normally.

Have you collected the console logs when reproducing the issue, and do you find any similar message?

Hope this helps, regards

Just curious if other Genesys customers are having this issue as frequently as we are.    When you pull up an interaction to review a  recording,  it shows infinity years and you are unable to bounce back and forth while reviewing the recording.   We opened up a ticket and were told it's an issue local to my company, something to do with some security settings and how the urls are handled.   The 'solution' is to clear cache and cookies,  close your browser and open up again.  It's happening frequently enough that the use community is NOT HAPPY.   I was just curious if other Genesys users are running into this issue?