Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Call routing based on data

    Posted 03-21-2025 13:15
    No replies, thread closed.

    I need help. I want a scripted preview campaign to route calls to different agents depending on the customer's zip code. The contact list would include the agents' information and the customers' zip codes. How could I do this? Any ideas for best practices? Thank you very much!


    #Outbound

    ------------------------------
    Manuel Jesús Romero Ganaza
    Control Técnico / Reporting
    ------------------------------


  • 2.  RE: Call routing based on data

    Posted 04-08-2025 08:50
    No replies, thread closed.

    Hi Manuel,

    Did you manage to resolve this issue?



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 3.  RE: Call routing based on data
    Best Answer

    Posted 04-08-2025 09:10
    No replies, thread closed.

    Yes, I finally added a "skill" field to the contact list, creating different skills based on the zip code. It effectively shows clients to different agents depending on their skill. Thank you very much.



    ------------------------------
    Manuel Jesús Romero Ganaza
    Control Técnico / Reporting
    ------------------------------

    Original Message


Related Content