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  • 1.  Call Rule

    Posted 01-15-2026 15:47
    Edited by Angela Brogsdale 01-26-2026 15:25
    No replies, thread closed.

    I'm trying to configure a "one‑call‑only" rule in Genesys Cloud so that each contact is dialed only once. I know this typically involves creating a call rule set with pre‑call logic and using a custom column to track how many times a contact has been called, but I'm wondering if there is a built‑in or simpler way to enforce a one‑call‑only rule without adding a custom "TimesCalled" column.

    Is there a native feature or setting in Genesys Cloud that allows a contact to be automatically restricted to a single call attempt?


    #Outbound

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    AB
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  • 2.  RE: Call Rule
    Best Answer

    Posted 01-16-2026 10:00
    No replies, thread closed.

    Good Day Angela

    Perhaps you can look at the attempt control option under list management, not sure if this would resolve your challenge - https://help.mypurecloud.com/articles/limit-contact-attempts/#:~:text=Outbound%20dialing%20administrators%20can%20set,Email

    Regards

    Stephan



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    Stephan Taljaard
    EMBEDIT s.r.o
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  • 3.  RE: Call Rule

    Posted 01-19-2026 02:45
    No replies, thread closed.

    Hi Angela,

    I am not shure, how long your campaigns are running, but the standard rules should be enough in most cases:
    covers the last 31 days:
    If thats not enough a second rule with 

    should cover every call with a call attempt.



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    Christoph Domaschke
    Produktmanager Kunden-Dialog-Center
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