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  • 1.  Call Rule Sets

    Posted 12-19-2024 08:45
    No replies, thread closed.

    Over the past few weeks i have noticed my call rule sets have been dropping off certain outbound campaigns I have set up. I've now confirmed that it is happening each day and I have to reassign my call rule sets to my campaigns each morning. The lists associated with these campaigns are rebuilt each night, but no changes are being made to the campaign on our end. 

    These are preview calling campaigns. Anybody else experiencing this or know why this is happening?


    #Outbound

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    Sean Dunphy
    Director
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  • 2.  RE: Call Rule Sets

    Posted 12-19-2024 11:26
    No replies, thread closed.

    Hi Sean,

    I cant see why they would be dropping off if no changes are being made.  Unless anyone else has a good idea as to why its happening I would recommend raising a case with customer care to investigate



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: Call Rule Sets
    Best Answer

    Posted 12-19-2024 23:42
    No replies, thread closed.

    This is definitely not a normal occurrence.  Typically, programming in Genesys is pretty static unless two people have the same object open.  I have seen where I had a page open where I change something and then the page would save that information when I moved to another screen unless there was an actual save button at the bottom.  If someone else saved then I moved locations, I would overwrite the other change.  Not saying that is what is happening, but you might check.  Also, the Audit Viewer should show changes to any Campaigns.  Use this filter:



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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