Genesys Cloud - Main

Hi - has anyone been able to lock down an input box within a script?  I have agents mistakenly overwriting the data in the input boxes.

Is there a solution?

Thanks in advance.
#Outbound
#PlatformAdministration

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Juan Foreman
Mediant Communications
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Hi Juan

Why is it you're using an input box if you're wanting the value of the text in there to be read-only?  You could just display whatever that is as a normal "text" item.

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Vaun McCarthy
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I'm with Vaun on this one, if you don't want staff changing the value, then don't make it an input box.

However if for whatever reason you have to have an input box and also don't want to let the agent change it,
You could look at the Disabled parameter under advanced, or Change Action also under the Advanced section which would let you run an Action whenever someone tries to change it and change it back or show an alert etc.  



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Anton Vroon
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