hari12chandran | 2022-10-25 19:46:06 UTC | #1
Hi Team,
Is there a way to check the call stuck interactions on the Genesys with out a interactions ID?
jacobshaw | 2022-10-26 13:50:24 UTC | #2
Hi @hari12chandran Using the interactions view, you can filter the interactions by a variety of interaction details, including whether the conversation has ended and conversation duration. See the docs for more https://help.mypurecloud.com/articles/interactions-view/
jacobshaw | 2022-10-26 13:56:16 UTC | #3
Or if your goal is to disconnect the interactions, see my response to your other post: https://developer.genesys.cloud/forum/t/agent-stuck-in-interactions-for-more-than-4-days/16886/2
hari12chandran | 2022-10-26 22:24:03 UTC | #4
Agent Stuck in interactions for more than 4 Days, post:2, topic:16886
onversation details query (POST /api/v2/analytics/conversations/details/query) with a request body like: { "interval": "2022-10-22T04:00:00.000Z/2022-10-27T04:00:00.000Z", "order": "asc", "orderBy": "conversationStart", "paging": { "pageSize": 25, "pageNumber": 1 }, "segmentFilters": [ { "type": "or", "predicates": [ { "type": "dimension", "dimension": "use…
Thanks, can you tell me how do i use the above filters ?I hope its on API, but I'm new to this platform - my apologize
jacobshaw | 2022-10-27 12:32:19 UTC | #5
Yes, using the API resource POST /api/v2/analytics/conversations/details/query you add the filters to the request body, following the format I gave in the other post. You can test this out and make live API calls with the Analytics query builder
system | 2022-11-27 12:33:11 UTC | #6
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ref: 16888