Genesys Cloud - Main

We need to transfer the call from one org to second org, but the requirement is original customer number (ANI) should be visible on second org when agent answers the call on second org. can you please guide how this can be achieved.

If you can share any resource center articles available for this configuration that could be helpful. 

Thanks in Advance! Your response is highly appreciated.

#Telephony

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Swetha Addanki
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Hello Swetha and welcome to the Genesys Community, 

This is a tough one, I did some digging and found this developer forum thread that might be able to help out more. I suggest going to the developer forums with this question if you need more info on how to do this as it looks like it might be needing to use our APIs and some dev leg work. 

Cheers, 

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Cameron
Online Community Manager/Moderator
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I maybe missed a subtlety in your question, but in Architect, a transfer to number will only pass ANI across to external party, this would be the same for transfer to another Org? 

If by agent, the consult presents the trunk preference, a blind transfer again passed the ANI across..

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Kevin Young
NA
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