Genesys Cloud - Main

Hi guys, I hope you all are well.

Got an odd issue.  I have a Genesys user that when he tries to make a call to internal personal by name, no internal personal come up in the suggestion dialog box.  I'll use Jeremey Singleton as an example:

The troubled agent view:

My view:

Thanks in advance,
Tracee

Hi Tracee,

The user is filtering by External Contacts.  They just need to click the appropriate filter for all contacts or internal contacts.

Thank you,

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Jason Tripp
Independent Health Association, Inc.

Original Message:
Sent: 07-22-2024 11:53
From: Tracee Baddley
Subject: Call Transfer or Direct Call---no Internal Contacts appear in suggestion list

Hi guys, I hope you all are well.

Got an odd issue.  I have a Genesys user that when he tries to make a call to internal personal by name, no internal personal come up in the suggestion dialog box.  I'll use Jeremey Singleton as an example:

The troubled agent view:

My view:

Thanks in advance,
Tracee

#Telephony

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Tracee Baddley
U.S. Xpress Enterprisestbaddley@usxpress.com
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