Genesys Cloud - Main

Hi guys, I hope you all are well.

Got an odd issue.  I have a Genesys user that when he tries to make a call to internal personal by name, no internal personal come up in the suggestion dialog box.  I'll use Jeremey Singleton as an example:

The troubled agent view:

My view:

Thanks in advance,
Tracee

#Telephony

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Tracee Baddley
U.S. Xpress Enterprisestbaddley@usxpress.com
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Hi Tracee,

The user is filtering by External Contacts.  They just need to click the appropriate filter for all contacts or internal contacts.

Thank you,

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Jason Tripp
Independent Health Association, Inc.
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Thank you Jason, that makes sense.  That was the right answer.  I appreciate it!

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Tracee Baddley
U.S. Xpress Enterprisestbaddley@usxpress.com
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Original Message:
Sent: 07-22-2024 12:54
From: Jason Tripp
Subject: Call Transfer or Direct Call---no Internal Contacts appear in suggestion list

Hi Tracee,

The user is filtering by External Contacts.  They just need to click the appropriate filter for all contacts or internal contacts.

Thank you,

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Jason Tripp
Independent Health Association, Inc.
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