Genesys Cloud - Main

Hi Dears, 

I have running a campaing with an callable time sets configured that only can dialed the calling list records only the days Monday and Tuesday but when the day wednesday begin the campaign set the Wrap up code ININ-OUTBOUND-NOT-CALLABLE-TIME all is ok at this point but the doubt arise because of the records of the calling list are set as dialed and when the next Monday day begin the campaign does not dial any records in the calling list.

The customer has to do recycle of the campaign to back to dial again.

I would like to know if this is a behavior by default or I can do something to fix this situation.


Thanks
#Outbound

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Edwin Moreno
https://www.linkedin.com/in/edwin-moreno-8b618332/
Interaxa S.A.
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Hey Edwin, did you get any response about solving this issue? I have the same behave.

Regards,

Mario

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Mario Sanchez
Servicios en Tecnología de la Informacion SETEINFO del Ecuador C.A.
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